Balbix Automations allow users to eliminate manual tasks through one-time configuration - including ticketing, exception handling, data exports, inventory tagging, and more. Ticketing Automation enables automatic creation of tickets in third-party systems (e.g., ServiceNow, Jira) whenever matching exposures are detected, helping accelerate remediation workflows.
Follow this procedure to create a ticketing automation.
Step 1: Start a New Automation
Go to Asset Vulnerabilities and click Create Automation.
Enter:
A Name for the automation (e.g., "Test Automation ITSM Ticket")
Type of Automation: Freeform
Element: Asset Vulnerabilities
Step 2: Define Scope Using Filters
Select:
Scope of Automation: Use new filter or Asset Vulnerabilities matching Saved Filters
Then:
Choose a field like Name
Set condition (e.g., "is any of")
Enter one or more CVEs (e.g., CVE-2005-2945)
This determines the subset of vulnerabilities the automation will monitor.
Step 3: Set the Trigger Condition
The trigger defines when the automation should run for the selected scope. You can choose:
Upon Next Evaluation: Executes automatically during the next system evaluation cycle.
Scheduled (Periodic): Runs at regular intervals (e.g., daily, weekly).
Scheduled (One Time): Runs only once at a specified time.
This ensures your automation executes at the right moment based on your operational needs.
Choose:
Automation Trigger Type: Upon Next Evaluation
This ensures the automation evaluates matching vulnerabilities in the next analysis cycle.
Step 4: Select Action – Create Ticket
From the action dropdown, select:
Create Ticket
Then:
Choose the appropriate Ticketing Rule (e.g., snow-test-rule1-balbix)
This connects the automation to a preconfigured rule that defines the fields and values populated in the ServiceNow ticket.
Step 5: Define Ticketing Parameters
Populate required ServiceNow fields:
Short Description
Urgency
Impact
Contact Type
Severity
Optional: SLA Choice, Reason for SLA Breach, Release for Test
Fields are pulled dynamically from the connected ServiceNow instance to ensure valid values.
Step 6: Finalize and Activate Automation
Review all inputs and:
Check Make this active on creation (optional)
Click Create Automation to complete setup
The automation is now live and will create tickets automatically based on your defined scope and trigger.
See Also: