---
title: "Freshservice"
slug: "freshservice"
updated: 2024-05-10T09:13:12Z
published: 2024-05-10T09:13:12Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.safe.security/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshservice

## **About this document**

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This document provides the step-by-step procedure to configure Freshservice in SAFE.

## **Introduction**

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SAFE integrates with Freshservice and fetches the security misconfiguration of the Freshservice account in SAFE.

## **Prerequisites**

- Access required in **SAFE**:
  - SAFE Admin Access
- Access required in **Freshservice**:
  - Freshservice Admin Access
- Required User Inputs:
  - API Instance URL
  - API Key
  - Asset Name in SAFE (optional)
- Required Scope:
  - Admin Access

## **Generate Connection Details**

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- How to generate an **API Key**
  - Log in to your Freshservice account as **Admin**
  - Click on the **User Profile**icon at the top right corner
  - Click on the **Profile settings**

![](https://cdn.document360.io/23dc20b8-a989-48c0-8653-f1d3e4abc734/Images/Documentation/1(41).png)
  - Click on the **I’m not a robot** checkbox

![](https://cdn.document360.io/23dc20b8-a989-48c0-8653-f1d3e4abc734/Images/Documentation/2(39).png)
  - The system displays the **API Key**. Copy and save the API Key to use it while configuring Freshservice in SAFE.
  - It's important to regularly update the Access Token in SAFE according to its expiration date.

![](https://cdn.document360.io/23dc20b8-a989-48c0-8653-f1d3e4abc734/Images/Documentation/3(37).png)

- How to get **API Instance URL**
  - Login to your Freshservice account as Admin.
  - **Copy** the base URL of your account. **Save** the *API Instance URL*to configure Freshservice on SAFE.

![](https://cdn.document360.io/23dc20b8-a989-48c0-8653-f1d3e4abc734/Images/Documentation/4(37).png)

## **Configure Freshservice in SAFE**

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- Log in to your SAFE account as **Admin**.
- Click on the **Integrations**option from the left navigation.
- Scroll to find the Freshservice integration card or search for Freshservice in the search bar.

![](https://cdn.document360.io/23dc20b8-a989-48c0-8653-f1d3e4abc734/Images/Documentation/5(37).png)
- Hover over the Freshservice integration card and click on the **Configure** button.
- Enter the following:
  - API Instance URL
  - API Key
  - Asset Name in SAFE - Provide a unique identifier which can uniquely identify the asset
- Enter the **Auto Sync Frequency**.

![](https://cdn.document360.io/23dc20b8-a989-48c0-8653-f1d3e4abc734/Images/Documentation/6(36).png)
- Click on the **Test Connection** button.
- Once the connection is successful, click on the **Save** button.
- Once the configuration is saved successfully, click on the **Sync** **Now** button to trigger an on-demand sync.

![](https://cdn.document360.io/23dc20b8-a989-48c0-8653-f1d3e4abc734/Images/Documentation/7(35).png)
- Upon a successful sync, the system pulls the Freshservice assets and their findings in SAFE. You can track the status of the sync in the **History** table.

## **View Results**

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- Go to the integration homepage
- Scroll to find the Freshservice integration card or search for Freshservice in the search bar.
- Click on the Freshservice integration card for **Finding View** and **Asset View**.
  - **Finding View:** This tab displays all the findings details pulled from Freshservice.

![](https://cdn.document360.io/23dc20b8-a989-48c0-8653-f1d3e4abc734/Images/Documentation/8(38).png)
  - **Asset View:**This tab displays all the assets pulled from Freshservice.

![](https://cdn.document360.io/23dc20b8-a989-48c0-8653-f1d3e4abc734/Images/Documentation/9(36).png)

## **History**

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Learn More about Integration History [here](https://docs.safe.security/safe-4/docs/integration-history).

## **SAFE's Outgoing IP Addresses**

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Click [here](https://docs.safe.security/safe-4/docs/safes-outgoing-ip-addresses) to find the outgoing IP addresses of SAFE. All traffic to any integrations in SAFE will see one IP address as the source IP of the incoming connection.