---
title: "Support"
slug: "support"
updated: 2026-07-23T06:36:08Z
published: 2026-07-23T06:36:08Z
canonical: "docs.safe.security/support"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.safe.security/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

If you have any questions, please send an email to [support@balbix.com](mailto:support@balbix.com).

When contacting Support for Host Analyzer (HA) related queries, be sure to include the Balbix log files. For information on where to locate the Balbix log files, see [the Balbix Host Analyzer Deployment Guide](/v1/docs/balbix-host-analyzer-deployment-guide#what-is-the-location-of-the-balbix-ha-log-directory-for-windows).

*To report a potential incident relating to the security, availability or confidentiality of the Balbix service, please submit a request using the customer portal.*