---
title: "Support Data Sheet"
slug: "support-data-sheet"
updated: 2026-10-22T15:02:16Z
published: 2026-10-22T15:02:16Z
canonical: "docs.safe.security/support-data-sheet"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.safe.security/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Data Sheet

The *Technical Support Guidelines* document outlines Balbix’s approach to continuously supporting customers and the Balbix Security Cloud platform.

### Included Content

- Overview of Balbix sensors and services
- Support team
- Support service features
- Response time objectives
- Service level objectives
- Support terms
- Customer responsibilities
- Support eligibility

#### PDF Document

#### [PDF document](https://cdn.document360.io/23dc20b8-a989-48c0-8653-f1d3e4abc734/Images/Documentation/Balbix Support Data Sheet v2.0.pdf)