---
title: "Provisioning Users for SSO-Enabled Customers"
slug: "provisioning-users-for-sso-enabled-customers"
updated: 2026-10-22T15:02:28Z
published: 2026-10-22T15:02:28Z
canonical: "docs.safe.security/provisioning-users-for-sso-enabled-customers"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.safe.security/llms.txt
> Use this file to discover all available pages before exploring further.

# Provisioning Users for SSO-Enabled Customers

For customers using their own Single Sign-On (SSO) configuration, user provisioning should be done through their dedicated URL. This URL will follow the pattern:

https://<environment-domain>/<customer-subpath>/app/d3

For example:

https://rs002tra.balbix.net/acme/app/d3

**Steps to Provision a New User**

1. Log in to your Balbix environment using your credentials.
2. From the main menu, go to:

- **Company Settings** > **Users**

1. Click the **Add User** button.
2. Enter the new user’s details, including:

- Full Name
- Email Address (must match the address in your SSO identity provider)
- Role/Permissions as appropriate

> [!WARNING]
> Important: The email address must exactly match the user’s email in your organization’s SSO identity provider. Mismatches will prevent login access.