---
title: "Creating a Ticket Using a Template"
slug: "creating-a-ticket-using-a-template"
updated: 2026-10-22T15:02:28Z
published: 2026-10-22T15:02:28Z
canonical: "docs.safe.security/creating-a-ticket-using-a-template"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.safe.security/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating a Ticket Using a Template

### **Step 1: Go to Asset Vulnerabilities**

From the **Asset Vulnerabilities** view, select vulnerabilities to be addressed and click **Create Tickets**.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXf983X6ywcA1DUocF6JZNz8QavXqgpij4vHWqA3KZpRgLriepmFUVKzDrLT3T-nDM6pwUncdF-XOUQPc7uqQdzPzRV9P9o-e1SP_05TRBqoXeWSXEOA37r0LUqdWYE7ijj6zLv1?key=6UPkAaCiWB37PzNzS-rLuw)

---

### **Step 2: Choose Ticket Creation Method**

Select:

- **From Ticketing Rule**: applies an existing ticketing rule
- **From Scratch**: allows manual field entry

Using a template reduces effort and promotes uniformity across tickets.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdoJ8qU4GRVk8M0vry07Pctgp46duNGXu973JTou88GFPQiDY-qkWRNwhqL23cvcHwHclu5y96EURXU2M0tu7e2H2YNQaSq_blRm5au6ceRiqyu0pAI_9tzrTxAJvvO74408xxr?key=6UPkAaCiWB37PzNzS-rLuw)

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXe9Jtzrpc7PDYTfjf61bnXZD2KviBt6wizcH_PyLAsNurvDR2FuMzlmCxquIA4dsBbruz225jCvWvEmfWoE-bnWUzZ8jGnnx9Tcu3phAR3nnFHy_ktN6ITvzt6DVjwxWbfgk9nzCA?key=6UPkAaCiWB37PzNzS-rLuw)

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcJybXgk4DW3iChLgHjePzhnOKW_1w5FRNzRAYU6QJ9fx6jSG8cwnRHWE4p_pToXnCQW08CzSXBF6LkqrYxT5lDbFNH1i9kWQ1qO15_JtUKAXh1FO4tA-lPsuB7gT9MhlcIRH4O3A?key=6UPkAaCiWB37PzNzS-rLuw)

---

### **Step 3: Review and Modify Auto-Filled Fields**

Fields are auto-filled from the template, but you can override them as needed for this specific ticket.

Changes made here do **not** modify the original template.

This supports flexibility for edge cases while maintaining overall structure.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXc6SmsoHY7E4ER1xY5y_k8aL_xVmFHWBkjLLx9jEFlQCTRZ_fBsqsvKGhleNdyhdEx5Tao0qKTPg1PCMdY7AT0j1GvE4tJPDkbk6rVIvKlp47eDdlW8bT13tYsw4_Aj8-aQqrzvog?key=6UPkAaCiWB37PzNzS-rLuw)

---

### **Step 4: Confirm and Submit the Ticket**

Preview all ticket fields and associated vulnerability data. Confirm when ready.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcHTgpqLMNzSWKpIq7jaQU3-hnwo8NNq45xDtKTgrliv53WYtEIRHZHq1LVK617KTn5kvnFxRbLNLiipNv1zbtku2HYaWXBCnpuYqSRB0pkWuEiiGkuQtnUtQgRXmWC6lvvZNZM2g?key=6UPkAaCiWB37PzNzS-rLuw)

---

### **Step 5: Ticket Appears in the List**

After submission, the ticket appears in the Tickets list. Users can:

- Track detailed instance-level progress
- Edit certain metadata
- View associated attachments

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfvX0JWGwrr6_wnFq5TTwzATvZ-vawNkHXA4W34DyL27ZakkmqoszXs6h0wEakScq_CjlTboKThjo-1seznX8pJ0ziLg76cb--s9REdLIUrJK8K7M4h1WV_UZU6Ghc35GvJ_nLubQ?key=6UPkAaCiWB37PzNzS-rLuw)

### **View Ticket in List**

Once created, the ticket will appear in the list of tickets under the applicable section.

Ticket creation time may vary depending on the number of vulnerabilities included.

Statuses Shown:

- Open – Ticket successfully created and active in ServiceNow.
- Failed – Ticket creation failed; typically due to configuration or API issues.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXevIJHMtboS77Mr746F1DXTbP6gbKGCwUdQ9bfWVL7We4llF39A1qFjK8UcVqkbHmyNzb9UWXV0D37jiO0TsCfwqOvDC4tXx5LEeTIk698t_Y1K8PPvd9H_-YJ5Re_do2BTOJgsCw?key=6UPkAaCiWB37PzNzS-rLuw)

### **Configure Visible Ticket Attributes in the Ticketing Dashboard**

You can now choose which columns to see on the Ticketing Dashboard. Your settings are saved automatically for a smoother, more focused experience.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdcyV_fW4mnuO18NtY5fE0HUP_hqKjjHjXM0AmPuJG8Y8a1qkxleKqZa3FcsiiFk8DN_bE1KQHgBCm2d-K8HRAmST4lrncx3XXxBDYqakSskxpx2_zwgoPjKxFU8oc8qT_nb0qiew?key=6UPkAaCiWB37PzNzS-rLuw)

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXexXR6UjZaU0Mivcoy54F12UpFbJ_6QcyNjtp1hrpoN9OTIYJp--TsNP2O71NLjEAoX-fMxj7YZvDxvFRZNvwfxCgxFki9ZgPk7mIHMaRkJPzb5SB7hkV7kyFk89HD6dUon1vXd?key=6UPkAaCiWB37PzNzS-rLuw)

### **Wait for Ticket to Fully Populate**

Ticket creation may take up to 2 hours based on the number of linked vulnerability instances. Progress can be tracked in D3 with real-time status, instance count, and enrichment stage updates.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcAx4N_pmPhwbNwMOFMCY_Db2DvlAe-wR2x59gITaqs12jJrTKml_vvJ7gwBClM_Y2nh7_OJFIl5ISUBYfKrwMSAkMgwVVQxaxt-aWM6j_FH88Go1QhzI2nPjhGLyUQWDXeLxJ9?key=6UPkAaCiWB37PzNzS-rLuw)

  

> ### See Also:
> 
> [Ticketing Dataflows](/balbixhelp/docs/ticketing-dataflows)