Balbix recommends running the bx-troubleshooter-xx.exe utility as an administrator from the Windows command line shell to observe any potential problems or obstacles in your host/network environment. The troubleshooter will perform several communication verification steps and print out any error conditions with corresponding resolution recommendations. We advise you to implement the recommendations before installing the Balbix HA.
Check Add/Remove programs to see the version. Click Start > Control Panel > Programs and Features. Locate Balbix BxA to see the version and install date.
Run the command, as shown below, by using the Balbix-provided customer configuration .txt file
To troubleshoot connectivity issues, look for the root cause of an installation failure in the beginning portion of an installation log. If you have attempted an HA installation, the BalbixUpdate.log file can be found in the ..\Log directory—for example, if the HA is installed on a Windows device, the directory would be in C:\Program Data\Balbix\Update\Log. However, if the log size reaches 3MB, a log rotation occurs and creates a BalbixUpdate.log.bak file.